pulse reality Back to Home
Flutterwave Merchant Compliance Document

Refund & Cancellation Policy

Last Updated: August 1, 2026 | Effective Date: August 1, 2026

Merchant Overview: This Refund Policy applies to all purchases, subscriptions, and digital transaction services offered on Pulse Reality (pulsereality.online) and associated products (including Paydora). All payments are processed securely via Flutterwave.

1. Business Identification & Contact

This website and payment processing gateway are owned and operated by Pulse Reality LTD ("Pulse Reality", "we", "us", or "our").

📍 Merchant Business & Physical Address

Entity Name: Pulse Reality Ltd

Registered Address: No 4, Opp, Royal Dream Hotel, Keff Expressway Abuja

City & State: Mararaba, Nasarawa State

Country: Nigeria

Official Contact Email: hello@pulsereality.online / refunds@pulsereality.online

Support Helpline: +234 (0) 815 8600 270

2. Scope of Policy

We strive to provide seamless app experiences and technology for creators and innovators. If you are unsatisfied with a transaction or have experienced an issue with service delivery, this policy explains your eligibility for a refund and the process to claim it.

3. Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

  • Duplicate / Multiple Billing: If your card or payment account was debited more than once for the same transaction due to a technical glitch.
  • Service Non-Delivery / Failure: If you paid for a digital subscription or platform service that failed to activate or was unavailable due to system outages, and our technical team cannot resolve it within 72 hours.
  • Unauthorized Charges: Fraudulent or unauthorized transactions reported promptly within 14 calendar days of occurrence.
  • Cooling-off Period: Subscription plan cancellations requested within 14 calendar days of initial sign-up, provided platform resources have not been consumed beyond fair-use limits.

4. Non-Refundable Circumstances

Refunds will not be issued in the following instances:

  • Requests submitted after 14 calendar days from the transaction date.
  • Services or digital features that have already been fully accessed, consumed, or rendered.
  • Failure to use the service due to user hardware/network incompatibilities on your device.
  • Account suspension or termination due to violation of our Terms of Service.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Send an email to refunds@pulsereality.online with the subject line "Refund Request - [Your Order/Transaction ID]".
  2. Provide your full registered name, account email address, Flutterwave transaction reference, transaction date, and payment amount.
  3. Include a brief explanation and supporting screenshot/receipt of the issue.

6. Refund Processing Timeframe & Method

Processing Channel: All approved refunds will be processed directly back to the original payment source (credit/debit card, bank account, or mobile wallet) via our payment gateway provider, Flutterwave.
  • Review Time: Our customer support and finance teams review all requests within 24 to 48 business hours.
  • Payout Timeline: Once approved, refunds typically reflect in your bank account or card balance within 5 to 7 business days, depending on your card issuer or banking institution.

7. Subscription Cancellations

You may cancel any recurring subscription plan at any time through your account dashboard or by notifying customer support. Upon cancellation, your access remains active until the end of your current billing cycle. No further recurring charges will occur after cancellation.

8. Questions & Compliance Contact

If you have any questions regarding this Refund Policy or merchant billing procedures, please contact our compliance desk:

Pulse Reality Compliance Team
Email: hello@pulsereality.online
Website: https://pulsereality.online